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Browse through our most frequently asked questions or filter by user type to get more personalized suggestions.
Account management
How to fix account access issues?
How to reset your password?
How to change your email?
What can cause your Wellhub account to be blocked?
How to recover your Wellhub app access email?
How to keep using Wellhub if changing companies?
How to change your profile name?
How to find your Wellhub ID?
How to delete your Wellhub account?
How to request a copy of your personal data?
What's in your personal data file?
How to join a challenge created by the company?
Payments & Billing
How does the subscription payment work?
How to change your or a family member's payment method?
Is it possible to use different payment methods for each subscription?
How to prevent your subscription payment from being declined?
Why might you be charged twice?
Is it possible to change the billing date?
How does payment work after a plan pause?
Understand why your Wellhub membership price may change
How to download payment receipts for your plan or a family member’s?
How will Sales Tax work?
Check-in & Bookings
How to check in at Wellhub in person?
How to check in for online classes?
How to book a class?
What's check-in and how does it work?
Fix Location and GPS in Wellhub
How to book online personal training?
How to cancel a class?
What happens if you forget to check in or cancel a class late?
How to find the cancellation window for a booked class?
Is it possible to use Wellhub while traveling?
Why is it not possible to book a class?
What is the daily check-in limit?
What are the check-in categories?
How to check how many check-ins are still available?
What are premium classes and how to book them?
How many Personal Training sessions can I access per month?
How to access your check-in history?
Partner Network
How to search for a gym or activity?
How to know which plan a gym or studio is on?
How to find Wellhub exclusive partners?
How to rate a gym, studio, or wellbeing service?
How to refer a partner to Wellhub?
Does Wellhub offer a guest pass?
How to access Life Time with Wellhub?
How to access Barry's Bootcamp with Wellhub?
Accessing Orangetheory Fitness with Wellhub
How to fix account access issues?
How to reset your password?
How to change your email?
What can cause your Wellhub account to be blocked?
How to recover your Wellhub app access email?
How to keep using Wellhub if changing companies?
How to change your profile name?
How to find your Wellhub ID?
How to delete your Wellhub account?
How to request a copy of your personal data?
What's in your personal data file?
How to join a challenge created by the company?
How does the subscription payment work?
How to change your or a family member's payment method?
Is it possible to use different payment methods for each subscription?
How to prevent your subscription payment from being declined?
Why might you be charged twice?
Is it possible to change the billing date?
How does payment work after a plan pause?
Understand why your Wellhub membership price may change
How to download payment receipts for your plan or a family member’s?
How will Sales Tax work?
How to check in at Wellhub in person?
How to check in for online classes?
How to book a class?
What's check-in and how does it work?
Fix Location and GPS in Wellhub
How to book online personal training?
How to cancel a class?
What happens if you forget to check in or cancel a class late?
How to find the cancellation window for a booked class?
Is it possible to use Wellhub while traveling?
Why is it not possible to book a class?
What is the daily check-in limit?
What are the check-in categories?
How to check how many check-ins are still available?
What are premium classes and how to book them?
How many Personal Training sessions can I access per month?
How to access your check-in history?
How to search for a gym or activity?
How to know which plan a gym or studio is on?
How to find Wellhub exclusive partners?
How to rate a gym, studio, or wellbeing service?
How to refer a partner to Wellhub?
Does Wellhub offer a guest pass?
How to access Life Time with Wellhub?
How to access Barry's Bootcamp with Wellhub?
Accessing Orangetheory Fitness with Wellhub
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