Your feedback matters! Sharing your experiences helps fellow Wellhub members choose the right activities and provides valuable insights to our partners. To keep our community helpful and respectful, follow these guidelines when rating a gym, studio, or wellbeing service:
To ensure reviews come from genuine experiences, you need to:
- Have an active Wellhub subscription.
- Have used the specific partner's service within the last 7 days.
- Submit only one review per check-in or usage.
- Focus on your experience: Share details about the specific class, facility, trainer, or service you used.
- Be constructive: Offer specific examples of what worked well or what could be improved. Respectful suggestions are welcome.
- Be accurate: Share truthful information based on your experience.
- Be respectful: Use polite language. Avoid personal attacks or offensive comments.
To keep reviews relevant and respectful, avoid including:
- Off-topic content: Discussions unrelated to the partner experience (e.g., personal issues, politics).
- Offensive language: Profanity, hate speech, or discriminatory remarks.
- Promotions: Advertising other businesses or services.
- Personal information: Your own or others' private details (full names, phone numbers, addresses, etc.).
- Spam or misleading info: Repetitive content or false statements.
To maintain a trustworthy space, all reviews go through moderation before publishing. This involves:
- Automated checks to flag potentially problematic content.
- Human review of flagged content to ensure guidelines are met.
We may share parts of your review with the partner as outlined in the Wellhub Privacy Policy.
Reviews that violate these guidelines may be removed. Repeated violations could lead to limits on using the review feature or other account actions, which are consistent with our Terms and Conditions of Use. Our goal is to keep the community safe and useful for everyone.
Please contact our team if you see a review that concerns you or if you have other issues.
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