Checking in through the Wellhub app is how you confirm your attendance for activities at our partner gyms, studios, and wellness services, or to join booked classes.
Tip
For booked classes, whether in-person or online, tap Check in at the top of the screen when the button becomes available.
Make sure your phone's location services are turned on and that you've given the Wellhub app permission to use your location. Then:
- Open the Wellhub app and go to the
Check in tab.
- Choose the location (gym, studio, etc.) where you are.
- Select the specific activity you're doing (e.g., Gym Access, Swimming, Yoga Class).
- Tap Check in. You might need to show your Wellhub ID, QR code, or barcode at the partner's reception desk.
💡You have about 20 minutes to cancel your check-in if the partner hasn't validated it yet.
If you've booked an online class (including live-streamed sessions with a Personal Trainer):
- Open the Wellhub app and go to the
- Tap Check in at the top of the screen. It appears 30 minutes before the class starts.
- Once your check-in is confirmed, tap Join livestream.
- A new page will open with the livestream. To watch the class on another device, copy the link and open it on that device.
💡 Each partner may use a different platform for live classes. In some cases, you may need to download an additional app, like Zoom.
Important note
If you can't make it to this booked class, cancel it before the cancellation window ends. This prevents restrictions that could affect your ability to book future classes. Learn more about late cancellations and no-shows.
💡If you attended a booked class but still received a No-Show email, please contact our support.
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