If you’re having trouble accessing your Wellhub account, here are a few things to check:
- Blocked Account: First, check your email inbox and spam folder for any messages from Wellhub about a blocked account. If you find one, follow its instructions.
- Forgotten Password: If you can't remember your password, try resetting it using the Forgot your password? button on the login screen.
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Forgotten Email: If you've forgotten your login email, try using the email recovery option (available if you receive Wellhub through a company).
🚨 Your login email can only be changed by logging into the app. If you no longer have access to your login email, reach out to our support team to cancel your subscription.
If you're sure you're entering the correct email and password but still can't log in, it might be related to your phone's browser settings:
- Check Browser Cookies: The Wellhub app needs cookies enabled in your phone's default web browser to complete login successfully. If cookies are blocked, login can fail. You can usually manage cookie settings within your browser's privacy or site settings menu. For detailed instructions, check the official support pages for your device: iOS or Android.
💡 Sometimes, simply trying a different web browser temporarily (like Firefox or Edge), ensuring its cookies are allowed, and setting it as your phone's default browser before trying the Wellhub login again can help identify if the issue is browser-specific.
Having trouble using your plan?
If you can log in, but are having trouble using your plan:
- Your payment has been declined, and you'll need to update your payment method. For family members, they’ll need to be added again.
- Your subscription may be scheduled for cancellation if the company providing the benefit is no longer part of Wellhub.
- Your subscription may be canceled if the account holder no longer qualifies for the benefit through their company.
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