If you don’t check-in or cancel a booked class late, you won't have access to any other class, gym, or studio in the same category on that same day.
💡You are allowed to have 1 Late Cancellation or No-Show per month. You will see a warning in the app when cancelling a booked class late. After a 2nd late-cancel or no-show during the same month, any upcoming reservations will be canceled to prevent further occurrences, and you will lose the ability to book future classes for that calendar month. However, you can still check in at locations that allow walk-ins and use our partner apps.
Tip
To prevent it, always check in or cancel the reservation before the cancellation window ends, using your Wellhub app.
- To remind you to check in, you'll receive a push notification from the Wellhub app when your class is about to start. Make sure you have push notifications enabled for the Wellhub app in your phone's settings so you don't miss these important reminders!
- If you’re canceling the class after the cancellation window, you might see a warning explaining that this canceled class will still count as a check-in. Check out the image:
Our policy comes in the best interest of all our members, ultimately helping keep booking schedules updated so that other users can attend classes when spots become available.
When you cancel your booking within the class's cancellation period, you can still reuse that check-in.
Cancellation windows may vary by partner, so they can better prepare and allocate fitness and wellbeing professionals to each class.
You will most likely not get that check-in back. However, you can still use the Partner Apps, which don’t require check-ins, or use a walk-in check-in the next day.
If you are already blocked from booking classes, you will be able to book classes again next month.
If you are blocked from booking, you can still find a nearby partner gym that accepts walk-ins without booking or use Partner Apps.
Remember that a no-show or late cancellation will block your use of the walk-in check-in on the same day, but you will be able to do so in the following days.
You will be able to book classes again the following month after the late cancellation and no-show restriction ends.
💡 Example: If you get a late cancellation and no-show block in April, you'll be able to book classes again in May.
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